Shipping policy

We strive to ensure that each and every customer is 100% satisfied with the products, shipping, and service that we provide. Please contact us with any questions or concerns you may have and we'll address them right away.

Shipping to customers in the Continental U.S.

On orders $99 and under, we offer Frontera Flat Rate Delivery for a fee of $11.95.

Frontera Standard Delivery is free for orders $100+ to most addresses in the mainland lower 48 United States. Usually goes beyond curbside delivery to your door or garage.

If for some reason your address is not eligible for free shipping, we will contact you immediately. Additional fees may apply for shipping to multiple addresses. For customers residing in remote areas or domestic islands, an additional shipping fee may apply. Our Customer Care Team will reach out to you if your address falls into one of these areas. There will be no charges made before we do so. You may cancel the order with no penalty if you do not wish to pay a remote delivery surcharge.

Do you need help moving your furniture to your outdoor space?

Frontera Deluxe Delivery is free for orders $5,000+ (available for a small fee for orders under that amount). We'll place your furniture in your outdoor space.

For the ultimate concierge delivery experience, choose our famous Frontera White Glove Delivery, free on orders $10,000+ (available for a small fee for orders under that amount).

White Glove Delivery includes receipt and inspection of your goods, professional assembly, delivery to your home, placement in the location of your choice, and packaging removal. Because white glove orders are shipped to a receiver prior to delivery, these orders take additional time to process and ship.

Note: installation, including digging, concrete work, electric hookup, hanging, is not included. Some orders arrive in multiple shipments; small items may arrive via Ground shipping prior to the white glove delivery date. Please note: once packaging has been removed, we are unable to accept product returns.

*Some furniture items are oversized and/or fragile and can only be shipped via freight carrier. These items are clearly designated with an non-refundable Oversize Delivery Fee. This fee may be eliminated by adding two or more units to your cart or purchasing multiple items.

Items delivered via freight carrier are generally via contactless outdoor drop-off. Payment method will be charged at time of order.

International Shipping

There are multiple ocean freight companies in major port cities which specialize in frequent and reasonable delivery to foreign countries and major Caribbean islands: we are happy to ship to your attention at the ocean freight company of your choice, and you can make arrangements with them to take care of final delivery. All major US ports in the lower 48 qualify for our limited time free freight offer, so your only cost will be those charges incurred after your shipment arrives in the port city.